FTD® Flower Exchange Purchase Agreement general terms and conditions:
All Purchases of fresh flowers ("product") confirmed by accessing and confirming purchases
of product shown on the FTD Flower Exchange website, www.ftdflowerexchange.com ,
or placed over the phone, via fax or in person with your FTD Sales Representative are subject to
the following general terms and conditions and by confirming your order to purchase
product placed with FTD Flower Exchange, you agree to be
bound by such general terms and conditions which are as follows:
CANCELLATIONS OR CHANGES TO AN ORDER: In the event you wish to cancel or change an order that has
been placed with the FTD Flower Exchange you must do so within 24 hours of your order being placed
by calling your FTD® Flower Exchange Sales Representative at 1-800-767-4000.
If your cancellation is made within the 24 hour time frame but your order is scheduled to ship
within 24 hours of receipt of your notice, FTD will not be able to honor your request.
While we will make every effort to accommodate your cancellation or change request when
made within the 24 hour time frame, FTD cannot guarantee that such request will be honored.
You will be notified by a FTD® Flower Exchange Customer Service Representative
if we were unable to accommodate your request.
NO CREDITS FOR DELAYS DUE TO FORCE MAJEURE CONDITIONS: No requests for credits on product, freight
or shipping charges will be accepted if your shipment is delayed for reasons beyond FTD reasonable
control including but not limited to the following: Courier delays caused by inclement weather
conditions or mechanical problems, grower delays at the farm level or delays due to product held
by the USDA/Customs for inspection.
DAMAGED OR INCORRECT PRODUCT RECEIVED: In the event you receive product that is not what you
specifically ordered or it is damaged when received, you must contact the FTD®
Flower Exchange Customer Service Department immediately at 1-800-767-4000 to assert your claims
for credit. ALL SUCH CLAIM REQUESTS MUST BE MADE WITHIN 24 HOURS OF RECEIPT OF THE SHIPMENT THAT
IS THE SUBJECT OF YOUR CLAIM IN ORDER TO BE CONSIDERED FOR A CREDIT.
| (a) | Damaged Product: If the claim request relates to damaged product the
request must include the order number, bar code on the box label,
amount of stems damaged, and photos of the damage.
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| (b) | Incorrect Product Received: If the product received is not what was
ordered, a faxed or emailed copy of the box label clearly showing the
invoice number and contents of the box must be sent to
(630)724-6308 or fxcreditrequest@ftdi.com.
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| (c) |
Full Box credits: Provided that the foregoing proper information for the claim has been timely
submitted within 24 hours of the receipt of shipment, the Grower involved may require that the box
that is subject of the claim, be returned to the grower with the bar code on the box label,
and photos submitted along with the claim, before a full box credit is allowed. Therefore,
FTD Flower Exchange reserves the right to require that the Purchaser allow the box and product
that is subject of the claim, to be picked up as arranged by FTD and returned to the Grower
for inspection.
If all of the required information is timely provided and your claim is validated by FTD,
an FTD® Customer Service Representative will issue a refund for the charge
made for the incorrect or damaged product only, to your FTD FX account. In the event that
the claimant also wants the product replaced FTD will arrange to do so and charge Claimant
the current market price for such replacement product after the foregoing credit has been
made to Claimant's FTD account. Any claims filed after 24 hours of receipt of your shipment
will not be accepted.
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STANDING ORDERS: All standing order whether placed online or with your FTD® Flowers Exchange Sales
Representative, shall continue and be binding for one (1) year from the date of purchase.
Your standing order will renew automatically unless FTD® Customer Service receives written notice
fourteen (14) days prior to the scheduled end date or one year anniversary date. Within this one (1)
year time frame you are allowed to place on hold up to two (2) shipments of product per standing order.
If you should need to hold a shipment, you must provide FTD® Customer Service or
your FTD® Flower Exchange Sales Representative written notice at least fourteen (14)
days prior to the ship date of the order. If you should terminate or cancel your standing
order before the one (1) year commitment is up, this may result in an early termination
penalty of 15% of the remaining sales dollars from your one year commitment as determined by FTD®
in its sole discretion. The FTD® Flower Exchange reserves the right to cancel your standing
order if your account becomes or is past due, or your membership is terminated by FTD®.
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